Frequently Asked Questions

What are your Opening Times?

Green Eco Online Shop is Open 24/7 We operate as a working business, Monday to Friday 9am-5pm. All Ordered items will be dispatched within these Opening Times. Covid Dependant: We are marketing at Events most Weekends (often from Fri-Mon) So please bare in mind any online orders made over the Weekend will be dispatched as soon as we are back in the office on Monday.

What are the Postage Costs & Delivery Estimates?

We offer free UK standard shipping for orders over £50. All orders placed before (3pm) Monday to Friday we will do our best to dispatch the same day, orders placed after will be sent the following working day. Orders placed on Saturday and Sunday will be dispatched on the following Monday. Royal Mail First Class Delivery – £4.50 (1-2 day service.)

Can I collect my purchases?

At the moment we are unable to offer this service. We will have a highstreet shop in the not too distant future. We are branching out into local (Hampshire Shops) and will update our locations ASAP

What type of payment methods do you accept?

We accept Paypal & Credit Card payments through our SSL secure online shop...

What is the Returns & Refund policy?

If there are any issues or you are unhappy with your order for any reason please do not hesitate to contact us at and we’ll get back to you asap with a solution. Due to the nature of some of our products there are many that we are unable to accept back due to hygiene reasons, so please contact us to discuss it before you send products back to us... We are only able to accept returns on certain items up to 28 days from when the order has been placed.

What Events are you marketing at next?

Due to Covid19 we are currently not attending any events. We will update our Events pages when we have a clearer idea of which events may or may not go ahead in 2021...

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